Accessibility

WE ARE committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this website interferes with your ability to access information, please contact us. If you do encounter an accessibility issue, please be sure to specify the Web page, and we will make all reasonable efforts to make the page accessible for you.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. our website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data.

Feedback

We welcome your feedback on the accessibility of the our website. Please let us know if you encounter accessibility barriers on the site:

Phone: 865-321-1060
E-mail: [email protected]
Postal address: Southeast Office 2095 Lakeside Centre Way, Ste 101 Knoxville, TN 37922

Compatibility with browsers and assistive technology

Our website is not compatible with browsers older than 3 major versions or mobile operating systems older than 5 years.

Browser accessibility information

Many popular browsers contain built-in accessibility tools:

  • Internet Explorer
  • Firefox
  • Chrome

Technical specifications

Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript 

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of the website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for this website:

Videos and Webinars: uploaded images may not have sign language alternatives.

Archived documents and PDFs: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact [EMAIL] for support.

Assessment approach

We assessed the accessibility of this website by the following approaches:

External evaluation

Evaluation report

An evaluation report for this website is available on request, or via WAVE Web Aim.

Formal complaints

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.